Telecommunication

Norbell provides end-to-end Telecommunication services as described below. Our Call Center Franchise operation enables us to offer aggressive discounts to Norbell customers.

Telecommunication Billing

Norbell Philippines is a leading global provider of strategic software products to the telecommunication industry. Our comprehensive solution set includes:

• Billing
• Customer Care
• Service Activation and Provisioning
• Network Inventory management
• Interconnect Settlements
• Call Center Solutions
• Service Bureau

Our solutions with flexible modular design, open architecture and comprehensive functionality, enables you as our customer to take control of your business. Our ISO 9001 registered team with development facilities are located in Toronto, New Delhi, Chandigarh, Budapest and additional offices around the world. With numerous multi-million dollar development projects successfully completed, our pool of highly trained professionals have the experience in leading-edge client-server and WEB based technologies to help your business grow.

Billing Products at a Glance

NorbellCare: A fully integrated Customer Care and Billing system with features including: Account Management, Service Order and Feature Management, Collections, Credit Verification and Adjudication, Work Flow, Notes, Bill and Payment Management, Message Management, Taxation, Comprehensive Management Reporting and Security.

NorbellRating: A marketing tool that provides comparative rating of national and international long distance charges of a call by call basis. This open and flexible telecom tool includes: Time of Day, Business, Residential, Direct Dial, Calling Card, Cost Comparisons and Savings between the host plan and the competition.

Telecommunication Services

• Telephone Equipment: A full range of phone, headsets and conferencing services
  
• Internet: Everything from Internet access to e-business solutions.
  
• Local Access: Managed provisioning and installation of business lines bundled with management services and long distance packages.
  
• Long Distance: Savings plans, Toll-free service and calling cards.
  
• Data: Connectivity equipment and network solutions.
  
• Wireless: Wireless services, phones and pagers
  
• Norbell Custom Solutions: New products, services and more from Norbell.

Norbell customers benefit from:

• Superior quality of service at low prices.
  
• Norbell development, support and quality control team located throughout the world.
  
• Strategic partnerships with leading edge service providers of network equipment, software and service.
  
• Integrated Training, Project Management, Quality Control and Help Desk facilities.
  
• Multi-lingual support and local currency billing.
  

Over the past few years, customers are finding they require more and more bandwidth, reliability, connectivity and speed. Norbell's solution offer these by addressing our customers requirements and enabling them to grow, profit and maximize their investment. Norbell's services are split into Switched and Non-Switched.

Switched Services

Switched services are voice, data or video transmissions that are "switched" -or routed- to locations specified by the customer for each transmission. They include:

ISDN

A service designed to offer the most economical and flexible way to make local, national or international calls. The service includes telephony, fax, modem, conference calling, call forwarding, etc. Our ISDN services are based on standardized digital interfaces ISDN2 (2x64Kbit/s) or ISDN30 (30x64Kbit/s) and also offers European standardized ISDN features such as Advice of Charge (AOC), Multi-Subscriber Number (MSN), Calling Line Identity Presentation (CLIP), Direct Dialling In (DDI) and many others.

Virtual Connect

Norbell's Virtual Connect is an advanced portfolio of intelligent network (IN) services and can provide either "off-the-shelf" or tailor-made IN services.

Non-Switched Services

Non-switched services are those, which are not routed on a call-by-call basis. Instead, they involve a fixed communication link -or "pipe"- that carries voice, data or video between 2 or more specific locations. Norbell's non-switched services include:

Virtual Link

Virtual Link is a portfolio of services that offers customers a solution for interconnecting computer equipment between different locations or creating a Virtual Private Network (VPN) for internal voice calls with speeds ranging from 300 bit/s up to 2 Mbit/s. Virtual Link offers cost-effective alternative where frequent dial-up connections have to be made to the same destination.

MegaLink

MegaLink, a range of services designed to interconnect data and voice networks in multiple remote locations at very high speeds ranging from 2 Mbit/s up to 155 Mbit/s and beyond. MegaLink is typically used to build and manage corporate backbones, aggregate inter-company voice traffic between locations, or to create a fast pipe to the Internet. The available high speed allows for applications such as video communication, disk-mirroring to a remote backup site and disaster recovery, or the creation of virtual workgroup teams across locations.

LANLink

LANLink, a family of solutions to extend customer Local Area Network (LAN) over multiple remote buildings without any performance sacrifice. LANLink guarantees maximum security for the transfer of confidential data, and the services are available for the extension of various types of LANs, including Ethernet, Token Ring, Fast Ethernet or FDDI.