Managing a complex network is more than just managing cables and computers. It requires experienced people, sophisticated technology and sound management principles to ensure that your network investment does in fact provide shareholder value and that it enables the achievement of business objectives. We at Norbell take pride in utilizing all this expertise for your convenience, enhanced security and smooth business operations.

In order to meet the challenges and rapid response requirements, we have established a worldwide network of professionals with expertise in all aspects of network operations. Not many providers have the global presence and infrastructure to offer consistent support in as many points of presence around the world. Independent of your business location, Norbell has the ability to deliver design, implementation and the management of network architectures seamlessly, 7 days a week & 24 hours a day.

Our service capabilities include network monitoring, event detection and isolation, notification of faults and probable cause, status / management reporting on a monthly basis, event management, management of moves, adds and changes, address management, configuration management, management of customer performance objectives, and traffic measurement and analysis.

Description of Services:

Norbell Fault Management

Norbell provides 7 x 24 monitoring of servers, local area network segments, wide area network links, and network infrastructure devices. This service is delivered via a robust set of network engineers, processes, tools and utilities, used to manage networks for out-of-tolerance activity and other events, which could potentially cause outages.

Fault Management detects, isolates, and communicates errant network behavior, and reports related information to the customer:

• Proactive monitoring of the network
  
• Reacting to and analyzing fault conditions, initiating corrective response, and managing faults to problem resolution, including repair dispatch and vendor coordination
  
• Setting predetermined thresholds and alarm rates to identify unacceptable network conditions, including the triggering and issuing of alarms when faults occur or thresholds are reached
  
• Ticket system management, problem escalation, and reporting
  

Norbell Performance Management

Performance Management involves the tracking and selective metering of a device or network's performance in order to measure its ability to handle the workload placed upon it. It also includes the planning of future upgrades, which may be necessary to address any performance or capacity concerns detected. Services include:

• Establishing performance baseline
  
• Providing root cause analysis of performance degradation
  
• Monitoring routers and servers to measure disk utilization, processing,
  
• Configuration
  
• Tracking performance & workload against baseline
  
• Identifying the need for increased capacity and recommending the correct course of action
  

The goal of configuration management is to keep the network, servers, system components, and user profiles current and documented, and to help our customers manage their networks over time. This includes having an inventory of network devices and their location, network address, network ID, and contact information. As networks and configurations change, these services maintain up-to-date information regarding the location and specifications of each network device, along with the overall network topology.

The areas of configuration management can be further broken down into the following components:

• Change Management
  
• Device Management
  
• Configuration Modification
  

These services help customers secure the network against unwanted users to ensure the integrity of confidential information or the ongoing availability of the network. Security management services monitor network usage to identify and repel unauthorized users and alert network administrators to any threats to the network operation, whether those users initiate access from inside or outside the company. In addition, automated tools perform periodic virus scans of system resources.

Norbell Accounting Management

Accounting Management tracks usage of network and system resources by users by identifying costs and charge back policies, validating processing of bills from third-party vendors, issuing customer bills, and creating/maintaining an asset management database to support the company's accounting process

Norbell Management Reports

Monthly-customized reports based on data collected from surveillance to meet customer requirements. Report distribution via printed form, electronic form or Internet;

• Address Tracking
  
• System Availability
  
• Capacity Utilisation
  
• Performance Utilisation
  
• Mean-Time-Between-Failures (MTBF)
  
• Mean-Time-To-Repair